Location: France Office (Cannes &amp; Paris)
Specialism: Sales, Marketing, PR, HR, Finance, Legal Languages: English and French
I&rsquo;m British but have spent most of my adult life living in France. I obtained French nationality a few years ago so am now both British and French!

Megan Collins

Notre client, cabinet d&rsquo;avocat international recrute une assistante bilingue anglais pour accompagner un associ&eacute; dans la gestion quotidienne de son activit&eacute; et le bon fonctionnement de son &eacute;quipe.Les candidats doivent justifier d&rsquo;une exp&eacute;rience au sein d&rsquo;un cabinet d&rsquo;avocats international ou d&rsquo;un cabinet d&rsquo;expertise comptable / d&rsquo;audit, et poss&eacute;der un excellent niveau d&rsquo;anglais et de fran&ccedil;ais.&nbsp;Missions principales :1. Gestion administrative et organisationnelle &bull; Gestion d&rsquo;agenda complexe et mouvant (r&eacute;unions internes/externes, d&eacute;placements, conf&eacute;rences)&bull; Organisation des rendez-vous clients et coordination avec les &eacute;quipes internes&bull; Pr&eacute;paration logistique des r&eacute;unions (r&eacute;servation de salles, visioconf&eacute;rences, supports)&bull; Gestion des d&eacute;placements professionnels (r&eacute;servations, visas, itin&eacute;raires)2. Assistance juridique et suivi des dossiers &bull; Mise en forme et relecture de documents juridiques (courriers, contrats, pr&eacute;sentations)&bull; Gestion et classement des dossiers&bull; Suivi des &eacute;ch&eacute;ances et des deadlines&bull; Interface avec les clients, confr&egrave;res et partenaires3. Gestion de la facturation et du reporting &bull; Pr&eacute;paration des &eacute;l&eacute;ments de facturation&bull; Suivi des temps pass&eacute;s (time sheets) et contr&ocirc;le de coh&eacute;rence&bull; Participation au suivi budg&eacute;taire des dossiers4. Support relationnel et communication &bull; Accueil t&eacute;l&eacute;phonique et gestion des e-mails&bull; Interaction r&eacute;guli&egrave;re avec une client&egrave;le internationale&bull; Coordination avec les autres assistantes et services supports&nbsp;Profil recherch&eacute; :Formation et exp&eacute;rience &bull; Exp&eacute;rience significative en assistanat en cabinet d&rsquo;avocats international&bull; Excellente ma&icirc;trise des outils bureautiques (Word, Excel, PowerPoint)&bull; Excellent niveau d&rsquo;anglais et de fran&ccedil;ais (oral et &eacute;crit imp&eacute;ratif)&bull; Connaissance des outils de gestion des temps et facturation appr&eacute;ci&eacute;eQualit&eacute;s personnelles &bull; Sens de la confidentialit&eacute; et de la discr&eacute;tion&bull; Rigueur et excellente organisation&bull; Capacit&eacute; &agrave; g&eacute;rer les priorit&eacute;s et les urgences&bull; Esprit d&rsquo;&eacute;quipe et sens du service&bull; Tr&egrave;s bon relationnel&nbsp;Conditions et environnement :&bull; R&eacute;mun&eacute;ration entre 45K&euro; et 60K&euro; en fonction du profil + int&eacute;ressement et tickets restaurants&bull; Contrat : CDI&bull; Possibilit&eacute; de t&eacute;l&eacute;travail un jour par semaine&bull; Collaboration &eacute;troite avec un associ&eacute; et une &eacute;quipe d&rsquo;avocats&bull; Environnement : international, rythme soutenu, forte autonomie&nbsp;Merci d&rsquo;envoyer votre CV &agrave; <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>&nbsp;Veuillez noter que seules les candidatures retenues seront contact&eacute;es.

Assistant to Partner - Law Firm

Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets. They are expanding their digital marketing capabilities to drive volume growth in transactional products while supporting consultative sales for enterprise solutions.
They are currently looking to recruit a Digital Marketing &amp; SaaS Growth Manager to be based in Madrid and lead the transformation of their customer acquisition and lifecycle management capabilities, reporting directly to the MD in Spain. English is essential for this role. Spanish is a plus but not mandatory.
You'll build and scale the digital marketing engine and customer success function from the ground up, driving measurable growth across the diverse product portfolio. This is a performance-driven role with clear metrics and accountability for business outcomes.
&nbsp;
RESPONSIBILITIES
Product Marketing &amp; Go-To-Market (GTM)
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l0 level1 lfo1;">Define and own the positioning, messaging, and go-to-market strategy for each product in the portfolio, ensuring alignment with specific customer segments rather than a generic approach, in close collaboration with Product Management.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l0 level1 lfo1;">Translate product capabilities into commercial value propositions that sales and CS can actually use.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l0 level1 lfo1;">Own competitive intelligence and market positioning on an ongoing basis.</li>
</ul>
Demand Generation
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l1 level1 lfo2;">Build and manage a multi-channel demand generation strategy, paid, SEO, email, content, and events, that consistently delivers qualified pipeline.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l1 level1 lfo2;">Implement and optimise marketing automation and CRM integration to support lead scoring, nurturing, and conversion.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l1 level1 lfo2;">Own campaign performance, not just activity, but results: MQLs, CPL, pipeline contribution.</li>
</ul>
Customer Success
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l3 level1 lfo3;">Take commercial ownership of the Customer Success function, retention, onboarding, adoption, and expansion across the client base.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l3 level1 lfo3;">Build the frameworks and processes for a CS function that scales, health scoring, renewal management, proactive engagement.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l3 level1 lfo3;">This function will evolve into a unified Sales &amp; Customer Success team as the business grows.</li>
</ul>
Performance &amp; Reporting
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l4 level1 lfo4;">Own the marketing and CS KPI framework, define the metrics, build the dashboards, report to the MD with clarity and honesty.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l4 level1 lfo4;">Make decisions based on data, not instinct alone. Optimise continuously. Own and deliver against aggressive targets for marketing and customer success KPIs</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l4 level1 lfo4;">Lead and coordinate a fully outsourced execution model, managing external agencies for creative, web, paid media, SEO, and content production. You set the brief; agencies deliver.</li>
</ul>
&nbsp;
PROFILE REQUIRED
Experience
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l5 level1 lfo5;">2&ndash;5 years of experience in B2B marketing, with at least 1 year in a leadership or ownership role, in-house, not agency.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l5 level1 lfo5;">Demonstrated track record of building demand generation engines with measurable results, pipeline, CAC, conversion rates. Not just managing campaigns.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l5 level1 lfo5;">Experience owning GTM strategy for a SaaS product, not just executing it.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l5 level1 lfo5;">Comfortable working in a lean environment where you build before you delegate.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l5 level1 lfo5;">Excellent level of English</li>
</ul>
Skills &amp; Mindset
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l2 level1 lfo6;">Commercially oriented, you think in CAC, LTV, ARR, churn, and pipeline, not impressions and clicks.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l2 level1 lfo6;">Hands-on with marketing automation and CRM platforms.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l2 level1 lfo6;">Able to brief, manage, and hold accountable external agencies without micromanaging.</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l2 level1 lfo6;">Data-driven decision maker who can also write a compelling brief or a sharp value proposition.</li>
</ul>
&nbsp;
Salary: 40 &ndash; 45K&euro; basic + bonus (approx. 5K&euro;).
&nbsp;
Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Please note that only shortlisted candidates will be contacted.
&nbsp;

Digital Marketing & SaaS Growth Manager

Notre client recrute une Assistante Personnelle Trilingue (Fran&ccedil;ais / Italien / Anglais) afin d'assurer l'organisation et la gestion des t&acirc;ches personnelles quotidiennes de l'employeur. La personne recrut&eacute;e contribuera &agrave; faciliter le quotidien, optimiser l'organisation personnelle et assurer le suivi de la garde-robe et des diverses d&eacute;marches courantes, dans un environnement exigeant et international.
Missions principales
Gestion des courses et d&eacute;marches quotidiennes&nbsp;:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l4 level1 lfo1;">Effectuer les courses courantes (alimentation, pharmacie, pressing, achats divers).</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo1;">R&eacute;aliser diverses d&eacute;marches administratives ou personnelles.</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo1;">R&eacute;ceptionner et exp&eacute;dier colis et courriers.</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo1;">Coordonner les livraisons et interventions &agrave; domicile.</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo1;">Assurer le suivi des d&eacute;penses courantes et des achats personnels.</li>
</ul>
Gestion de la garde-robe&nbsp;:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Assurer l'organisation et le suivi de la garde-robe.</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Contr&ocirc;ler l'&eacute;tat des v&ecirc;tements, chaussures et accessoires.</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Organiser le nettoyage, le pressing et les r&eacute;parations n&eacute;cessaires.</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Pr&eacute;parer les tenues en fonction des d&eacute;placements, rendez-vous ou &eacute;v&eacute;nements.</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">R&eacute;aliser un inventaire r&eacute;gulier des v&ecirc;tements et accessoires.</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">G&eacute;rer les achats et renouvellements selon les besoins et les consignes donn&eacute;es.</li>
</ul>
Organisation personnelle&nbsp;:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l3 level1 lfo3;">G&eacute;rer les rendez-vous personnels et certaines r&eacute;servations.</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo3;">Assurer le suivi des t&acirc;ches et demandes sp&eacute;cifiques.</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo3;">Anticiper les besoins quotidiens et proposer des solutions adapt&eacute;es.</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo3;">Maintenir un haut niveau de confidentialit&eacute; concernant les informations personnelles et professionnelles.</li>
</ul>
&nbsp;
Profil recherch&eacute;
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Excellente pr&eacute;sentation et sens du service.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Grande discr&eacute;tion et respect absolu de la confidentialit&eacute;.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Sens de l'organisation, rigueur et attention aux d&eacute;tails.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Autonomie, r&eacute;activit&eacute; et capacit&eacute; d'anticipation.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Fiabilit&eacute; et sens des responsabilit&eacute;s.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo4;">Permis de conduire indispensable.</li>
</ul>
&nbsp;
Comp&eacute;tences requises
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l2 level1 lfo5;">Ma&icirc;trise courante du fran&ccedil;ais, de l'italien et de l'anglais, &agrave; l'oral comme &agrave; l'&eacute;crit.</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo5;">Excellentes comp&eacute;tences informatiques :</li>
<ul style="margin-top: 0cm;" type="circle">
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Microsoft Office (Word, Excel, Outlook, PowerPoint).</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Gestion d'agendas et de calendriers &eacute;lectroniques.</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Outils collaboratifs et de visioconf&eacute;rence.</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Recherche d'informations et achats en ligne.</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Gestion et archivage num&eacute;rique de documents.</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo5;">Logiciel Monday</li>
</ul>
<li class="MsoNormal" style="mso-list: l2 level1 lfo5;">Aisance dans les &eacute;changes avec des interlocuteurs internationaux.</li>
</ul>
&nbsp;
Conditions
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Salaire&nbsp;: 2500&euro; NET x 13 mois</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Contrat &agrave; temps plein.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Horaires principalement du lundi au vendredi.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Flexibilit&eacute; horaire selon les besoins de l'employeur.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Disponibilit&eacute; occasionnelle le week-end ou en dehors des horaires habituels pour des besoins exceptionnels.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">D&eacute;placements ponctuels possibles.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo6;">Poste bas&eacute; dans un environnement priv&eacute; n&eacute;cessitant discr&eacute;tion, professionnalisme et sens du service.</li>
</ul>
&nbsp;
Merci d&rsquo;envoyer votre CV &agrave; <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
Veuillez noter que seules les candidatures retenues seront contact&eacute;es
&nbsp;

Personal Assistant

Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets.They are currently looking to recruit a Commercial Success Manager to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory.This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands-on role. You will be coaching your team one day and closing a deal the next.RESPONSIBILITIES:Commercial Ownership<ul>
<li>Own the full customer journey from qualified lead through to renewal and expansion</li><li>Define clear handoff processes between Business Development, Technical Consulting, and Customer Success</li><li>Maintain pipeline visibility and produce accurate revenue forecasts for leadership</li><li>Identify and pursue upsell and cross-sell opportunities within the existing customer base</li></ul>
Team Leadership<ul>
<li>Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success</li><li>Set individual KPIs aligned to company targets and run regular performance reviews</li><li>Build a culture of accountability, collaboration, and continuous improvement</li><li>Support onboarding as the team grows alongside ITS&rsquo;s SaaS expansion</li></ul>
New Business<ul>
<li>Coach the Business Development Executive on complex or high-value deals, engaging directly where needed</li><li>Personally lead senior prospect conversations for strategic accounts</li><li>Ensure CRM discipline and consistent sales methodology across the team</li></ul>
Retention &amp; Growth<ul>
<li>Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio</li><li>Oversee the customer health framework and manage at-risk account escalations</li><li>Feed structured customer insight &mdash; churn signals, feature gaps, competitor activity &mdash; to the Product Managers</li><li>Partner with Marketing Operations on renewal communication and re-engagement campaigns</li></ul>
Working with the Product Managers<ul>
<li>Collaborate with Marketing Product Managers on Ideal Customer Profile (ICP), target verticals, and sales enablement materials</li><li>Share commercial intelligence from the field to inform product roadmap priorities</li><li>Align on messaging and positioning so the commercial team goes to market consistently</li></ul>
PROFILE REQUIRED:Experience<ul>
<li>2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team</li><li>Proven track record across both new business acquisition and customer retention, with measurable outcomes</li><li>Experience coordinating technical consulting or implementation functions alongside a sales team</li><li>Background in SaaS for education, legal, corporate, or document management sectors a strong advantage</li></ul>
Skills &amp; Knowledge<ul>
<li>Strong CRM proficiency &mdash; webCRM or equivalent &mdash; with experience driving team-wide adoption</li><li>Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring</li><li>Comfortable working with pipeline data to produce clear, reliable forecasts</li><li>Confident communicator &mdash; equally comfortable presenting to leadership and engaging at senior level with customers</li><li>Excellent level of English</li></ul>
Salary: 40 &ndash; 45K&euro; basic + uncapped commission (approx. 10K&euro;).Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>Please note that only shortlisted candidates will be contacted.

Commercial Success Manager

Our client, a leading SaaS company for M&amp;A activity in financial institutions, is seeking an Inside Sales Executive to promote their solution and support the Sales Directors for the DACH region.This role suits candidates who are Trilingual German / English / Polish and looking to start a career in sales. Ideal for recent graduates or candidates with initial experience in a sales role.&nbsp;You will sell to top tier investment banks, as well as large Corporates and Private Equity Funds. You will sell on the phone to Financial Analysts &amp; Associates as well as professionals in M&amp;A and Finance.Your main focus will be researching the market, qualifying potential new business and booking sales meetings for the Directors. If successful, you can transition into a full sales professional within 12 to 18 months.&nbsp;Role based in central Frankfurt, reporting to Sales Director. Hybrid working policy.&nbsp;Responsibilities<ul>
<li>Inside Sales Role covering primarily DACH, but also CEE &amp; Nordics</li><li>Generating leads, via cold calling, email and social media</li><li>Booking physical and online meetings for Sales Directors and Senior Sales Associates</li><li>Researching potential new accounts and qualifying the opportunities</li><li>Creating and maintaining account maps and plans for target accounts</li><li>Initiating and organising network events for clients and prospects</li><li>Proactively providing input to sales and marketing teams on recent deals</li><li>Holding presentations, demonstrating and selling the products to potential clients</li><li>Developing and maintaining client relationships</li><li>Preparing and submitting sales proposals</li></ul>
&nbsp;Profile<ul>
<li>Affinity for the sales process and dynamics, ambition to grow in sales role.</li><li>Fluent German, Polish &amp; English essential</li><li>Recent business graduate / relevant work experience, ideally sales related.</li><li>Superb interpersonal skills, including the ability to quickly build a rapport with clients.</li><li>Proficient with using LinkedIn and other networking tools, as well as CRM tools, in particular SalesForce.</li><li>Able to work comfortably in a fast-paced environment.</li></ul>
&nbsp;Salary: up to 50K&euro; basic + 12K&euro; bonus&nbsp;Please send your CV in English to m.collins@eurolondon.com&nbsp;Please note that only shortlisted candidates will be contacted.

Inside Sales Executive - Trilingual German, Polish, English

Reporting directly to the Personal Assistant and coordinated on a daily basis by the Senior Executive Assistant, you will provide administrative and operational support to the Chairman within a highly confidential, fast-paced and international environment.
&nbsp;
This role is ideal for a motivated junior profile seeking to develop within a demanding and high-level executive support function.
&nbsp;
The position is predominantly focused on complex diary management (scheduling a high volume of meetings and international travel).
&nbsp;
Candidates must be fluent in Italian and English. French is a plus.
&nbsp;
Work Hours
<ul>
<li>Shifts are alternate weeks: 9:00am - 5:00pm / 12:00pm- 8:00pm, Monday &ndash; Friday</li>
<li>The role involves alternating on-call weekend availability (one weekend out of two) to manage urgent matters via email or WhatsApp.</li>
</ul>
&nbsp;
Key Responsibilities
<ul>
<li>Assist with the management of the Chairman&rsquo;s complex and frequently changing agenda across multiple time zones</li>
<li>Coordinate meetings, video conferences, appointments and related logistics, often at short notice</li>
<li>Support the organization of business and personal travel arrangements, including flights, hotels, transfers and itineraries</li>
<li>Handle incoming and outgoing emails, calls, invitations and correspondence with professionalism and efficiency</li>
<li>Maintain and update contact databases and administrative records</li>
<li>Liaise with internal and external stakeholders, including senior executives and high-level contacts</li>
<li>Work closely with the PA, Senior Executive Assistant and broader assistant team to ensure seamless coordination of priorities</li>
<li>Ensure absolute discretion, confidentiality and professionalism in handling sensitive information</li>
</ul>
&nbsp;
Skills &amp; Competencies required
Languages
<ul>
<li>Fluent Italian and English, both written and spoken, are mandatory. French is considered a strong advantage</li>
</ul>
Technical Skills
<ul>
<li>Excellent command of Microsoft Office Suite, Outlook, Word, Familiarity with CRM systems, videoconferencing tools and WhatsApp.</li>
<li>Comfortable working within the Apple environment (iPhone, iPad)</li>
<li>Strong organizational and database management skills</li>
</ul>
Organizational Skills
<ul>
<li>Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail</li>
<li>Excellent time management and prioritization capabilities</li>
</ul>
Education &amp; Experience
<ul>
<li>Higher education degree preferred (Bachelor&rsquo;s degree or equivalent)</li>
<li>Previous internship or initial experience in executive support, administration, coordination, hospitality, finance, consulting or other fast-paced professional environments</li>
<li>Experience within an international or high-demand environment is considered an advantage</li>
</ul>
&nbsp;
Salary: 2200&euro; - 2600&euro; NET per month x 13
&nbsp;
Please send your CV to m.collins@eurolondon.com
&nbsp;
Please note that only shortlisted candidates will be contacted.

Junior Executive Assistant

Our client, a leading SaaS company for M&amp;A activity in financial institutions, is seeking a Customer Success Manager to support their clients in the DACH region.
This role suits candidates who are bilingual German / English and have some previous Customer Success / Customer Service experience in SaaS / AI technologies.
You will support clients at investment banks, law firms, large Corporates and Private Equity Funds.
&nbsp;
Responsibilities:
Your overarching responsibilities are retention of the existing customers, increasing revenue through upselling additional features, and enabling repeat business.
To achieve that you will need to:
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee all aspects of delivery from inception (either pre-sale or kick-off call) through to closure including full support and consultancy of projects. This ranges from pre-sale client meetings and demos (both online and F2F), client kick-off calls all the way to successful project completion.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively manage both clients and projects, by taking the brief for new projects and managing email and telephone requests from clients.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work directly with clients to ensure they successfully utilise all functionalities available including the unique set of AI tools. This can include client workshops and / or running pilot programs to increase adoption levels and improve client outcomes.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all customer complaints are handled promptly, and all relevant stakeholders are informed accordingly, and the matter brought to satisfactory resolution.
&nbsp;
EXPERIENCE &amp; COMPETENCIES 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in Customer Services / Success role in a SaaS environment 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bilingual German / English 
&nbsp;
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent presentation (customer facing) skills
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion for service / customer success and delivering a great client experience
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive, can-do attitude who is committed to ensuring the client will receive an excellent level of service
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Outstanding communicator and highly motivated to succeed
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team player who can delegate, escalate and hand over work as necessary
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong troubleshooting &amp; technical skills
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong software and IT competencies
&nbsp;
DEPARTMENT &amp; REPORTING LINE 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly reporting to the Group Customer Service Manager in London.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Indirectly reporting to the Frankfurt Regional Sales Director.
&nbsp;
LOCATION 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Frankfurt Office, Germany, with hybrid working pattern.
&nbsp;
Salary: 40-50K&euro; basic + bonus
Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
Please note that only shortlisted candidates will be contacted.
&nbsp;
&nbsp;

Customer Success Manager

Our client is an established print management software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets.
They are currently looking to recruit a&nbsp;Channel Sales Manager to join their small France-based team, in the Print &amp; Copy Channel Business Unit.
Reporting into the Channel Partner Manager based in London, you will focus on developing and managing reseller and dealer relationships across the French market for print management and document workflow solutions.
You will be working from home but ideally based in Paris to attend regular client meetings with resellers and dealer partners.
&nbsp;
Key Responsibilities:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Drive channel sales growth in line with company objectives</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Build and maintain strong relationships with resellers, dealers, and customers</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Recruit and develop reseller partners across France</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Deliver product demonstrations, partner training sessions, and webinars</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Educate resellers on new features and products as they become available</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Invite customers and resellers to conferences, exhibitions, and events.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Host monthly webinars to educate and promote solutions and services.</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Support partners with tenders, quotations, pricing, and technical/commercial queries</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Maintain accurate CRM records and partner communications</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Work closely with sales, marketing, presales, and technical support teams</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">Attend regular online and in-person meetings with internal teams and partners across Europe</li>
</ul>
&nbsp;
Profile Required:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Minimum 2&ndash;3 years&rsquo; experience in channel sales, reseller management, or B2B sales</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Strong outbound sales skills, including cold calling and lead generation</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Fluent French and English communication skills, both written and spoken</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Experience managing reseller networks </li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Experience selling software or technical products</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Comfortable working independently within a remote environment</li>
<li class="MsoListParagraph" style="margin-left: 0cm; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;">Knowledge of the print and copy dealer industry is a plus but not mandatory.</li>
</ul>
&nbsp;
Salary &amp; benefits:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">40-45K&euro; basic salary + uncapped commission structure and annual bonus</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Company laptop and mobile phone</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Mutuelle</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Business travel reimbursement</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">25 days annual leave + RTT days</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Remote working allowance</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Comprehensive product and industry training</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">Ongoing support from presales and technical teams</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;">International and collaborative working environment with a strong team culture</li>
</ul>
&nbsp;
Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Please note that only shortlisted candidates will be contacted.
&nbsp;

Channel Sales Manager

Notre client, leader dans le domaine du diagnostic et de la sant&eacute;, recherche un(e) Responsable Support Technique Client (Hotline) &amp; Dispatch exp&eacute;riment&eacute;(e) et dynamique pour diriger son &eacute;quipe de support Hotline &amp; Dispatch d&eacute;di&eacute;e aux produits de diagnostic en France.
&nbsp;
Vous superviserez et g&eacute;rerez les op&eacute;rations du centre d&rsquo;appels de support technique client et du dispatching (&eacute;quipe de 10 personnes), en garantissant une communication efficace et fluide entre les &eacute;quipes de support technique et les clients. Vous encadrerez une &eacute;quipe de professionnels hautement qualifi&eacute;s dans le domaine du diagnostic (biologistes / chimistes), qui accompagnent les clients utilisant leurs produits de diagnostic (laboratoires, h&ocirc;pitaux, cliniques, etc.). Ce poste est essentiel pour garantir le plus haut niveau de satisfaction client.
&nbsp;
Vous ferez partie de l&rsquo;&eacute;quipe europ&eacute;enne et serez rattach&eacute;(e) au Senior Manager Europe, Customer Technical Support and Coordination, bas&eacute; &agrave; Londres.
&nbsp;
Responsabilit&eacute;s principales :
&bull; D&eacute;velopper et mettre en &oelig;uvre des strat&eacute;gies, politiques et proc&eacute;dures de support afin d&rsquo;am&eacute;liorer l&rsquo;efficacit&eacute; et la performance du centre d&rsquo;appels de support technique client et des op&eacute;rations de dispatching &bull; Soutenir les initiatives d&rsquo;am&eacute;lioration du service client en utilisant les retours Net Promoter Score (NPS) et Voice of the Customer (VOC) &bull; Piloter les activit&eacute;s de planification des ing&eacute;nieurs pour les interventions pr&eacute;ventives et correctives &bull; Prendre en charge les probl&eacute;matiques clients, les escalader si n&eacute;cessaire, et maintenir une communication r&eacute;guli&egrave;re avec les parties prenantes internes et externes &bull; Favoriser une culture collaborative et performante gr&acirc;ce &agrave; l&rsquo;analyse, au reporting, &agrave; la d&eacute;finition de KPI et aux initiatives d&rsquo;am&eacute;lioration continue &bull; Soutenir le d&eacute;veloppement des talents, l&rsquo;engagement des collaborateurs, les initiatives de diversit&eacute; &amp; inclusion, ainsi que la conduite du changement &bull; Se tenir inform&eacute;(e) des &eacute;volutions du secteur et appliquer les meilleures pratiques &agrave; l&rsquo;aide des outils DBS associ&eacute;s
Profil recherch&eacute; :
&bull; Minimum 5 ans d&rsquo;exp&eacute;rience dans le support technique, dont au moins 3 ans dans un poste de management ou de leadership &bull; Exp&eacute;rience dans l&rsquo;ing&eacute;nierie biom&eacute;dicale, les sciences de la vie ou un secteur similaire &bull; Solides comp&eacute;tences en leadership et gestion d&rsquo;&eacute;quipe avec la capacit&eacute; de motiver et d&eacute;velopper les &eacute;quipes &bull; Excellentes comp&eacute;tences en communication &eacute;crite et orale &bull; Connaissance des normes r&eacute;glementaires et des exigences de conformit&eacute; dans l&rsquo;industrie du diagnostic &bull; Fran&ccedil;ais et anglais courants &bull; Disponibilit&eacute; pour des d&eacute;placements occasionnels
&nbsp;
Salaire : 65 &ndash; 85 K&euro; + bonus (10 %) Avantages : excellente mutuelle, RTT, tickets restaurant Poste 100 % sur site &agrave; Villepinte
&nbsp;
Merci d&rsquo;envoyer votre CV &agrave; <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Veuillez noter que seuls les candidats retenus seront contact&eacute;s.
&nbsp;
&nbsp;----------------------------------------------------------------------------------------------------
Our client, a leader in diagnostics and healthcare, is seeking a dynamic and experienced Customer Technical Support (Hotline) &amp; Dispatch Manager to lead their Help Line &amp; Dispatching support team for diagnostics products in France.
&nbsp;
You will oversee and manage customer technical call centre and dispatching operations (team of 10), ensuring efficient and effective communication between technical support teams and customers. You will manage a team of highly qualified professionals in the field of diagnostics (biologists / chemists), who provide support to customers using their diagnostic products (laboratories, hospitals, clinics etc.) This role is critical in ensuring the highest level of customer satisfaction.
&nbsp;
You will be part of the European CTS &amp; Coordination team and report to the European Senior Manager, Customer Technical Support and Coordination, based in London.
&nbsp;
Key Responsibilities:
 &bull; Develop and implement support strategies, policies, and procedures to improve the efficiency and effectiveness of the customer technical call center and dispatching operations &bull; Support customer service improvement initiatives using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC) &bull; Drive planning activities for engineers across proactive and reactive interventions &bull; Take ownership of customer issues, escalating where necessary, and maintain regular communication with internal and external stakeholders &bull; Foster a collaborative and high-performance culture through analysis, reporting, KPI setting, and continuous improvement initiatives &bull; Support talent development, employee engagement, diversity &amp; inclusion initiatives, and change management &bull; Stay informed on industry developments and apply best practices using associated DBS tools
&nbsp;
Requirements: &bull; Minimum 5 years of experience in technical support, including at least 3 years in a leadership or management role
&bull; Experience in Biomedical Engineering, Life Sciences, or similar industry &bull; Strong leadership and team management skills with the ability to motivate and develop teams &bull; Excellent written and verbal communication skills &bull; Knowledge of regulatory standards and compliance requirements within the diagnostics industry &bull; Fluent French and English &bull; Ability to travel occasionally
&nbsp;
Salary: 65 &ndash; 85K&euro; + bonus (10%)
Benefits: excellent Mutuelle, RTT, Lunch Vouchers
Fully on-site position in Villepint
Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Please note that only shortlisted candidates will be contacted.

Customer Technical Support Manager

Notre client, cabinet d&rsquo;avocats de grand envergure, recherche un Business Development Manager bilingue anglais / fran&ccedil;ais. Vous accompagnerez les associ&eacute;s dans la strat&eacute;gie de d&eacute;veloppement du bureau parisien et des Groupes de Pratique et assurerez des missions op&eacute;rationnelles en BD. Vous travaillerez &eacute;galement avec les diff&eacute;rents bureaux en Europe.
Vous devez justifier d&rsquo;une exp&eacute;rience en Business Development acquise au sein d&rsquo;un cabinet d&rsquo;avocats international ou d&rsquo;un cabinet d&rsquo;audit international.
&nbsp;
Missions :
Accompagnement des associ&eacute;s dans la strat&eacute;gie de d&eacute;veloppement du bureau de Paris
▪ D&eacute;veloppement de la strat&eacute;gie BD et proposition d&rsquo;initiatives de d&eacute;veloppement (clients et secteurs d&rsquo;activit&eacute; cibles) conform&eacute;ment &agrave; la strat&eacute;gie BD au niveau local et europ&eacute;en
▪ Soutien de la mise en oeuvre des campagnes Europe et Mondiales de la Firme en collaboration avec les Managers des autres bureaux
▪ D&eacute;veloppement et int&eacute;gration de l&rsquo;IA dans les op&eacute;rations Marketing et Business Development
&nbsp;
Accompagnement des avocats dans le d&eacute;veloppement de leurs pratiques
▪ Pr&eacute;paration des r&eacute;ponses aux Panels (banques, march&eacute;s publics, etc.) et aux appels d&rsquo;offres clients
▪ Pr&eacute;paration des pr&eacute;sentations en vue de r&eacute;unions clients et participation aux r&eacute;unions de planification avec les associ&eacute;s
▪ Pr&eacute;paration des soumissions aux classements (Chambers, Legal 500, IFLR1000, etc.) et aux awards (WIBLA, Financial Times, etc.)
▪ R&eacute;ponses aux requ&ecirc;tes ponctuelles de l&rsquo;Europe relatives &agrave; des op&eacute;rations multi-juridictionnelles
▪ Supervision de la mise &agrave; jour des documents et des outils de suivi pour Paris (r&eacute;f&eacute;rences, soumissions, appels d&rsquo;offres, etc.)
▪ Soutien des groupes de pratique de Paris : participation aux r&eacute;unions d&rsquo;&eacute;quipe, coordination des plans BD, compilation des &laquo; deals &raquo;, documentation BD, etc.
▪ Accompagnement des associ&eacute;s et des &laquo; Next Generations Lawyers &raquo; dans leur business plan individuel
&nbsp;
Coordination / Management
▪ Collaboration &eacute;troite entre l&rsquo;&eacute;quipe BD et l&rsquo;&eacute;quipe Marketing et Communication &agrave; Paris pour d&eacute;velopper des initiatives et actions communes, notamment : planification et organisation d&rsquo;&eacute;v&eacute;nements clients, cr&eacute;ation de brochures, biographies, LinkedIn, intranet, etc.
▪ Liaison &eacute;troite avec l&rsquo;&eacute;quipe BD / Marketing / Communication Europe : participation aux r&eacute;unions mensuelles avec les &eacute;quipes locales des autres bureaux pour promouvoir le partage du savoir-faire et des meilleures pratiques
▪ Etablissement et suivi du budget BD
&nbsp;
Profil recherch&eacute; :
&bull; Exp&eacute;rience en Business Development en cabinet d&rsquo;avocats international ou cabinet d&rsquo;audit international obligatoire
&bull; Fran&ccedil;ais / Anglais : Bilingue / Courant
&bull; Capacit&eacute; d&rsquo;analyse, rigueur et gestion des priorit&eacute;s
&bull; Qualit&eacute;s relationnelles et capacit&eacute; &agrave; communiquer dans un environnement exigeant
&bull; Sens du service et recherche de la satisfaction clients
&bull; Force de proposition et r&eacute;activit&eacute;
&nbsp;
R&eacute;muneration:
&bull; 68 / 70K&euro; + bonus 
&nbsp;
Localisation:
&bull; Paris 8&egrave;me
&nbsp;
Avantages:
&bull; Statut Cadre au forfait horaire et 10 jours annuels de repos suppl&eacute;mentaires pour une ann&eacute;e civile compl&egrave;te
&bull; Carte d&eacute;jeuner (60% part patronale)
&bull; Plan &eacute;pargne retraite suppl&eacute;mentaire
&bull; Bulletin d&eacute;mat&eacute;rialis&eacute; et coffre-fort &eacute;lectronique gratuit
&bull; T&eacute;l&eacute;travail apr&egrave;s p&eacute;riode d&rsquo;int&eacute;gration de 6 mois
&nbsp;
Merci d&rsquo;envoyer votre CV &agrave; <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Veuillez noter que seules les candidatures retenues seront contact&eacute;es.
&nbsp;

Megan Collins

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